LifeWays Access Center Jackson: (517) 789-1200 Hours: M-F 8am-7pm 1200 N. West Avenue Jackson, MI 49202
Hillsdale: (517) 439-2641 Hours: M-F 8am-6pm 25 Care Drive Hillsdale, MI 49242
Physicians Unit Jackson: (517) 796-4540 Hours: M-F 8am-5pm 1200 N. West Avenue Jackson, MI 49202 Hillsdale: (517) 439-9327 Hours: M-F 8am-5pm 25 Care Drive Hillsdale, MI 49242
Customer Services & Recipient Rights Offices Local: (517) 780-3332 Toll-Free: (866) 630-3690 Hours: M-F 8am-5pm 1200 N. West Avenue Jackson, MI 49202
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Quality Management
LifeWays is committed to ensuring our provider agencies are delivering effective, efficient, and satisfactory services to consumers.
The LifeWays Quality Management Program encompasses many quality improvement activities, all of which are driven and governed by the LifeWays Board of Directors and are intended to support the agency's mission and strategic plan while ensuring compliance with the Michigan Department of Community Health (MDCH) requirements and accreditation standards outlined by the Commission on Accreditation for Rehabilitation Facilities (CARF).
LifeWays monitors the quality of services in several ways.
Providers are audited routinely to determine compliance with LifeWays standards and requirements. The frequency of review and technical assistance increases as provider's performance decreases.
Program outcomes and performance measures are monitoried to determine the level of service delivery effectiveness.
Consumers are also surveyed by LifeWays or providers (depending on service type) to obtain input on ways to improve performance.
If you have any concerns, questions or suggestions about the quality of services you or a loved one is receiving, please contact Customer Services at (517) 780-3332.
