Frequently Asked Questions (FAQs)

How do I refer someone to LifeWays CMH?
We accept referrals from a variety of resources including schools, doctors and mental health professionals. If you're concerned about your family member or friend, you can call to inquire about services, but anyone over the age of 18 who serves as their own guardian will have to call to set up their own services. Parents or legal guardians can call to set up services for anyone under the age of 18.

How do I access services at LifeWays CMH?
Access to services is just a phone call away. You can call the Jackson Access Center at (517) 789-1200 or the Hillsdale Access Center at (517) 439-2641. Our clinicians will do a brief screening over the phone to determine which services are most appropriate for you. Then they will decide if a face-to-face assessment would be best for you or if you can be referred directly to a service providing agency.

If you can't call, just walk in. We're here to help you when you need it.

What Is Recipient Rights?
The Recipient Rights Office is a resource for individuals who are receiving services within the LifeWays Provider Network. The Recipient Rights Office investigates allegations of abuse, neglect and other rights violations as identified in the Michigan Mental Health Code. Still have questions about your rights? Contact us.

Where are you located?
LifeWays CMH has two convenient locations to serve you. Our Access Centers are located at 1200 N. West Avenue in Jackson and at 25 Care Drive in Hillsdale. Please call us at (800) 284-8288 for a brief screening with a trained professional.While walk-ins are always welcome, we do encourage all individuals to call before coming.

In Jackson, the city bus (Lansing Ave. route) stops in front of our office at the top and bottom of every hour. Click here for exact times.

What if I'm in crisis?
If you or someone you love is experiencing a mental health crisis, please call us immediately to assess your needs. If medical attention is needed, call 9-1-1.