Accessing Community Mental Health ServicesAccessing
services through the LifeWays Provider Network is just a phone call away. When you call, one of our friendly Access
Specialists will ask you questions that will help decide if you are eligible for
services. They will ask you where you live, and to describe what is happening
in your life that makes you feel you could benefit from services. You will also
be asked about your insurance and your income.
Together,
you and one of our Access Specialists will determine your next steps:
- If the situation you describe is an emergency, you will be
directed to immediate help.
- If your situation is not an emergency, and you are
eligible for services, we will set up an appointment for you to come in for an
intake assessment. This appointment usually takes place about a week after you
call and lasts approximately two hours. By the time you leave, you’ll know what
type of services you’re eligible for and you will have an appointment with one
of the LifeWays Network Providers.
- If you are not eligible for services at LifeWays
CMH, we will help you identify other community resources that may help through
Central Michigan 2-1-1’s database of local health and human services.
- If you have private insurance, you may be directed to use
one of your insurer’s providers before receiving services from LifeWays CMH.
If you can't call, just walk in. When you visit us, it is a good
idea to bring your insurance card(s) and proof of income with you. We're here
to help you when you need it.
Where are you located?
LifeWays CMH has two convenient locations to serve you. While
walk-ins are always welcome, we do encourage everyone to call before
coming.
To walk-in for services, visit us at:
25 Care Drive, Hillsdale •
(517) 439-2641 • (800) 284-8288 • M-F 8am-6pm
1200 N. West Avenue, Jackson • (517)
789-1200 • (800) 284-8288 • M-F 8am-7pm
What if I’m in crisis?
If you or someone you love is experiencing a mental health crisis,
please call us immediately to assess your needs. If medical attention is
needed, call 9-1-1 or visit your nearest emergency department. To reach our
24-hour crisis line, please call (517) 789-1200 or toll-free (800) 284-8288.
What if I do not agree with a
decision made regarding my need for services?
You will be given notice when a decision is made that denies your
request for services or reduces, suspends or terminates the services you
already receive. You have the right to file an appeal and/or request a state
fair hearing when you do not agree with such a decision (state fair hearings
are only available for Medicaid-covered individuals). To file an appeal, please
call LifeWays Customer Services at (517) 780-3332 or toll-free (866) 630-3690.
What if I am not happy with the way
my services were provided or the way I was treated?
If you are ever unhappy with the way your services are provided or
how you are treated, we need to know. We strive to create an exceptional
network of providers, so you can get the best, most effective treatment
possible. Please notify us of any disappointing experiences you may have within
the community mental health system. To file a grievance, please call LifeWays
Customer Services at (517) 780-3332 or toll-free (866) 630-3690.
What happens if I feel my rights
have been violated?
You, as a recipient of community mental health services, have the
right:
- to be free from abuse & neglect,
- to be treated with dignity and respect,
- to have your confidentiality upheld.
If you feel any of your rights have been violated, please call the
LifeWays Recipient Rights Office at (517) 780-3332 or toll-free (866)
630-3690.
